What Is Non-Emergency Medical Transportation? A Complete Guide
Learn what NEMT is, who qualifies, types of services available, and how to book non-emergency medical transportation in Georgia. Comprehensive guide for patients and families.
What Is Non-Emergency Medical Transportation (NEMT)?
Non-Emergency Medical Transportation (NEMT) is a transportation service that helps people get to and from medical appointments when they are unable to drive themselves. Unlike ambulance services that respond to emergencies, NEMT is for scheduled, non-urgent medical visits such as:
- Doctor’s appointments and check-ups
- Dialysis treatments
- Physical therapy and rehabilitation sessions
- Oncology and chemotherapy appointments
- Mental health counseling
- Specialist consultations
- Hospital discharges
- Pharmacy and lab visits
NEMT bridges the gap between patients who need healthcare and the transportation required to access it. According to the American Hospital Association, 3.6 million Americans miss medical appointments each year due to transportation barriers.
Who Qualifies for NEMT?
NEMT services are available to anyone who needs reliable medical transportation, but certain groups benefit most:
Medicaid Recipients
Georgia Medicaid covers NEMT for eligible members who have no other means of transportation to medical appointments. Starting April 2026, Verida manages NEMT for all five Georgia Medicaid regions.
Seniors and Elderly Patients
Older adults who no longer drive or have limited mobility rely on NEMT for regular medical appointments, dialysis, and social outings.
Patients with Disabilities
People using wheelchairs, walkers, or other mobility devices need specialized vehicles with ramps, lifts, and securement systems.
Post-Surgery Patients
After surgeries or medical procedures, patients who cannot drive themselves need safe, comfortable transportation home.
Chronic Condition Patients
Those receiving recurring treatments (dialysis, chemotherapy, radiation therapy) benefit from scheduled, recurring NEMT services.
Types of Non-Emergency Medical Transportation
1. Ambulatory Transportation
For patients who can walk with minimal assistance. Clean, comfortable sedans or minivans provide door-to-door service. Learn more about ambulatory transport →
2. Wheelchair Transportation
ADA-compliant vehicles with professional-grade ramps and certified securement systems for wheelchair users. Learn more about wheelchair transport →
3. Stretcher Transportation
Specialized vehicles with hydraulic lifts for patients who cannot sit upright and must remain lying down during transport. Learn more about stretcher transport →
4. Senior Transportation
Dedicated service for elderly patients with trained drivers who provide extra assistance, patience, and care. Learn more about senior transport →
How Much Does NEMT Cost in Georgia?
NEMT costs vary based on several factors:
- Distance — Longer trips cost more
- Vehicle type — Wheelchair and stretcher vehicles may have higher rates
- Wait time — Extended appointment waits may incur additional charges
- Recurring vs. one-time — Regular scheduled rides often qualify for discounted rates
Many patients qualify for Medicaid-covered transportation at no out-of-pocket cost. Private pay rates in Georgia typically range from $30-$75 for local trips, depending on the service type and distance.
Contact Duke Family Transportation at (470) 738-9609 for a free quote.
How to Book NEMT in Georgia
Booking non-emergency medical transportation with Duke Family Transportation is simple:
- Call us at (470) 738-9609 or fill out our online form
- Provide your details — pickup address, destination, appointment time, and any special needs
- We confirm your booking and assign a trained, background-checked driver
- Your driver arrives on time with the appropriate vehicle for your needs
- Arrive safely at your appointment with door-to-door assistance
We recommend booking 24-48 hours in advance for the best availability. Same-day service is available when possible.
Why Choose Duke Family Transportation?
- ADA-compliant fleet — Wheelchair ramps, stretcher vehicles, and comfortable sedans
- Trained drivers — Background-checked, CPR-certified, compassionate professionals
- 24/7 availability — We’re here when you need us
- Statewide coverage — Serving Dallas, Atlanta, Marietta, Douglasville, and all of Georgia
- Door-to-door assistance — Help from your front door to your appointment and back
- On-time guarantee — We prioritize punctuality because your health can’t wait
Serving All of Georgia
Duke Family Transportation is headquartered in Dallas, GA and provides NEMT throughout the state including Atlanta, Marietta, Kennesaw, Douglasville, Hiram, Acworth, Cartersville, Carrollton, Rome, and all surrounding communities.
Need medical transportation in Georgia?
Duke Family Transportation provides reliable NEMT across Georgia. ADA-compliant vehicles, trained drivers, and door-to-door service.